Business Model Reinvention

According to recent surveys, 46% of customers exclusively use digital channels for their financial needs and prefer them as their contact point.  This creates opportunity for new workflows and processes.

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• Improving the user experience by making digital processes more immediate, simple, and agile.

• Using data-driven tools to make the most of customer information and develop tailor-made personalized offers of products and services in real-time.

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Fintech allows institutions to evolve their operating and commercial models, creating new business opportunities to unlock new possibilities and modes of working.

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• Redefine the distribution model by increasing self-service and remote management options.

• Evaluate and transform commercial processes to achieve synergies and efficiencies.

• Increase the use of automation in day to day processes and client interactions.